High Ping Spike приводит к потере подключения к Интернету

Поэтому мы недавно переехали к бабушке, пока наш дом находится на рынке. У нее есть интернет Armstrong, и мы обновили их Zoom Express (12 Мбит / с вниз, 1 Мбит / с вверх) до их Zoom II (300 Мбит / с вниз, 20 Мбит / с вверх), и они послали кого-то, чтобы настроить его, и дали нам новый модем, который это . Это работало хорошо в течение первого дня или двух с случайным всплеском задержки, когда я пытался смотреть потоковую передачу или играть в игры. Но теперь я не могу играть в игру в течение 5 минут без отключения PS4 от PSN. У нас был техник вышел и провел все новые провода от полюса до дома, а затем от коробки на дом к модему. Мы также купили новый модем только для того, чтобы посмотреть, не является ли это одной из причин, но проблемы до сих пор не устранены. И проблема - просто пинг скачка доли секунды, который заставляет все отключаться. Сотрудники службы поддержки говорят, что это наш конец и что это может быть наш маршрутизатор [Netgear Nighthawk AC1900], но я подключил модем прямо к обоим нашим PS4, Xbox One и ПК. Все показывает ту же проблему.Это тест, проведенный немного назад.

Единственное, что я обнаружил, что смог показать какой-то всплеск, кроме того, что просто сказал, что он был, это то, что я запускал ping-тест в CMD на серверах Google, когда играл в игру, и когда меня выгнали из игры и PSN это сказал TTL Expired в транзите. Любая помощь приветствуется, потому что я перепробовал все, что мог лично придумать. Благодарю вас!

Pinging 8.8.8.8 with 32 bytes of data: Reply from 8.8.8.8: bytes=32 time=79ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=30ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=30ms TTL=116 Reply from 8.8.8.8: bytes=32 time=26ms TTL=116 Reply from 8.8.8.8: bytes=32 time=28ms TTL=116 Reply from 8.8.8.8: bytes=32 time=28ms TTL=116 Reply from 8.8.8.8: bytes=32 time=28ms TTL=116 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=24ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=30ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=32ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=24ms TTL=115 Reply from 8.8.8.8: bytes=32 time=24ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=35ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=131ms TTL=115 Reply from 8.8.8.8: bytes=32 time=165ms TTL=115 Reply from 8.8.8.8: bytes=32 time=110ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=33ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=36ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=23ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=35ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=24ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Reply from 24.101.13.198: TTL expired in transit. Request timed out. Request timed out. Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=30ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=30ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=29ms TTL=115 Reply from 8.8.8.8: bytes=32 time=34ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=31ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=25ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=28ms TTL=115 Reply from 8.8.8.8: bytes=32 time=27ms TTL=115 Reply from 8.8.8.8: bytes=32 time=26ms TTL=115 

Я также провел трассировку маршрута к серверу Google, и это то, что было показано.

Tracing route to google-public-dns-a.google.com [8.8.8.8]  over a maximum of 30 hops:  1 <1 ms <1 ms <1 ms www.routerlogin.com [xxxx]  2 16 ms 8 ms 8 ms 100.100.67.1  3 * * * Request timed out.  4 * * * Request timed out.  5 * * * Request timed out.  6 12 ms 11 ms 10 ms static-acs-24-101-13-198.zoominternet.net  [24.101.13.198]  7 * * * Request timed out.  8 25 ms 23 ms 24 ms 10-1-3.ear3.Washington1.Level3.net  [4.14.224.173]  9 * * * Request timed out.  10 26 ms 29 ms 29 ms Google-level3-60G.WashingtonDC.Level3.net [4.68.71.186]  11 28 ms 26 ms 27 ms 108.170.246.1  12 27 ms 25 ms 27 ms 108.170.231.51  13 26 ms 27 ms 28 ms google-public-dns-a.google.com [8.8.8.8]  Trace complete.