HP Officejet Pro 8625 отправляет документ на принтер, но не печатает

2145
Moshe

У нас есть HP Officejet Pro 8620. Он подключается к WiFi, и мы Windows 8.1 x64без проблем установили драйвер в наших системах. Однако, когда мы пытаемся распечатать документы, даже если они говорят, что они были отправлены на принтер - они на самом деле не печатаются.

Как мы можем исправить это, чтобы мы могли печатать документы?

1

2 ответа на вопрос

1
Moshe

After installing the driver, install the HP Print and Scan Doctor. It will detect the printer and have an update available. Install the update.

Windows 8.1 will not print via wireless to this printer without some modification. Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1.

Kudos to irishfred at HP OfficeJet Pro 8625 e-All-in-One Printer

-2
Jimmy Owens

Even after installing the HP Print and Scan Doctor and all the updated driver I still had the issue. My problem was the printer kept going offline. I found a hotfix that seems to keep the printer from going offline. Now i've got to change a printer setting to allow the printer to print immediately instead of when it wants to. http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8625-won-t-print-wirelessly/td-p/4974877

This does not attempt to explain how to solve the problem in the text or attempt to create a dialog with the question creator to find a solution. Please, when answering a question, do not refer to a link, instead write the solution in the text itself. Mogget 9 лет назад 0

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