You have got Windows 7 Ultimate 64-bit.
It might depend on your Anti Virus and your Firewall which don't allow Windows Update to instal the Service Pack 1.
First up, download and run the SUR tool, which can fix problems that might prevent Windows updates from instaling. You can download the 'Windows 7 64-bit (x64)' here - http://www.microsoft.com/en-us/download/details.aspx?id=20858.
It is a Windows Update Standalone Installer.
After installing it, you can try instaling the service pack 1. Follow these steps
- Turn off your Anti Virus.
- Turn off your Firewall.
- Open Windows Update.
- Instal the Service Pack 1.
Once you have installed it, re-enable your Anti Virus and your Firewall. Restart your computer and before the login page, you will need to wait about seven minutes given that the Service Pack 1 will be being configured.
To turn off your Firewall, follow these steps
- Click the Start button.
- Click on 'Control Panel'.
- Click on 'System and Security'.
- Click on 'Windows Firewall'.
- On the left panel click on 'Turn Windows Firewall on or off'.
- Click on 'Turn off Windows Firewall off (not recommended)' both on Private Networks and Public Networks.
You will see, afterwards, an icon at the bottom of the task bar coming up a message saying that your Firewall has been turned off. To turn it on, merely click on the icon within the task bar.
~Francis