Проблемы с удалением MacAfee AV

273
Commythug

Кто-нибудь сталкивался с трудностями при удалении программного обеспечения MacAfee AV? Я попытался удалить его с панели управления, и он говорит, что я не могу удалить эту программу в настоящее время?

0
McAfee - это вредоносная программа, которую трудно удалить ..... ;-) Moab 8 лет назад 0
@Moab Это не совсем конструктивно, так как это законное программное обеспечение. Michael Frank 8 лет назад 0
Законное вредоносное ПО. Moab 8 лет назад 0

1 ответ на вопрос

1
DavidPostill

I tried removing it from the control panel

and it says I am not allowed to remove this program at this time?

Use the McAfee Consumer Product Removal tool (MCPR). Instruction below.


How to uninstall supported McAfee products using the Consumer Products Removal tool

Intel Security recommends that you uninstall your McAfee home user products using the Windows removal methods shown below. If you are not able to remove your products in this way, go to Step 2.

  1. Use the appropriate procedure depending on the version of Windows you have installed:

  2. Download and run the McAfee Consumer Product Removal (MCPR) tool:

    a) Download the MCPR tool from http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp and save it to a temporary folder on your computer.

    IMPORTANT: Because the MCPR tool is updated periodically, always download a new copy before each use.

    b) Navigate to the folder where you saved the file, and double-click MCPR.exe.

    c) If you see a User Account Control dialog box, click Yes.

    d) At the McAfee Software Removal screen, click Next.

    e) At the End User License Agreement (EULA) dialog box, click Next to accept the agreement.

    f) When prompted, type the Captcha information exactly as seen (it is case-sensitive) and then click Next.

    NOTE: This step minimizes accidental executions of MCPR.

    g) If you have Family Protection installed, you will need to follow these steps. Otherwise, continue to Step h.

    • Type your Family Protection Administrator name and Password, then click Next.

    • If authentication fails, follow the on-screen instructions to obtain an uninstall code.

    h) When you see the message CleanUp Successful, restart your computer because your McAfee product will not be fully removed until after the restart.

    IMPORTANT: If you see the message Cleanup Unsuccessful, save your MCPR log files for analysis by Technical Support:

    • At the Cleanup Unsuccessful dialog box, click View Logs. Your troubleshooting log will open in a Notepad window.

    • Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example, MCPR_Jan10_16.txt).

    • Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.

    i) Confirm that all McAfee products have been removed from your computer.

Source How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool