I used to work for apple, and this sort of issue is pretty common when restoring. You might have the most current version of iTunes installed, but what you need to do is completely remove iTunes and all of the components that get installed with it.
1.. Remove iTunes and its related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and restart your computer:
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order or only uninstalling some of these components may have unintended effects.
Important: You have to restart your computer after removing each of the items listed above.
2.. Make sure that iTunes and its related components are completely uninstalled
Removing iTunes and its related components from the Control Panel should remove all its supporting files. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:
C:\Program Files\Bonjour\
C:\Program Files\Common Files\Apple\
C:\Program Files\iTunes\
C:\Program Files\iPod\
3.. Reinstall iTunes and its related components
After you make sure that iTunes is completely uninstalled, restart your computer and install the latest version of iTunes.
If the issue you're troubleshooting isn't resolved after following these steps, it isn't necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information at the iTunes Support page, such as troubleshooting steps related to specific alert messages.
iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
- Make sure that iTunes and the iPod Updater utility aren't open.
- Press and hold Control-Alt-Delete.
- Select Start Task Manager.
- Click the Processes tab.
- Locate iPodService.exe in the list.
- Click iPodService.exe and choose End Process.
- Quit the Task Manager.
If that does not work, I would suggest finding a friend that will allow you to install iTunes on their computer. That should work equally as well.